Return Policy

Lazona Return Policy

At Lazona, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your item, we are here to help. Please review our return policy below:

Return Period
You have 30 days from the date of delivery to initiate a return for most items. After 30 days, we are unable to offer a refund or exchange.

Eligibility for Returns
To be eligible for a return, items must meet the following criteria:

  • Must be in original condition, unused, and undamaged.
  • Must be returned in the original packaging, including any tags, labels, and accessories.
  • Items such as personalized products, hygiene items (e.g., cosmetics), and final sale items are not eligible for return.

How to Initiate a Return

  1. Contact Customer Service: Reach out to our customer service team at [customer service email/phone number] within 30 days of your purchase.
  2. Provide Necessary Information: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Return Authorization: We will provide you with a return authorization and further instructions on how to send your items back.

Return Shipping

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item, defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert value] to ensure that they are returned safely.

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed to the original payment method within [insert number of days, e.g., 7-14] business days.
  • Please note that shipping costs are non-refundable.

Exchanges
If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item. Our standard return policy applies.

Contact Us
If you have any questions or need assistance regarding your return, please feel free to contact our customer service team at [customer service email/phone number].